As president of a full service billing company “Complete Professional Office Services” with 30 years of experience in the O & P Industry, I understand the dilemma of companies trying to navigate this constantly changing profession on a daily basis. You could read magazines or trade journal articles, but these usually address our profession’s problems after the damage is done. This blog is designed to make you aware of changes that are happening in real time so you can take immediate action on them. I’m trying with this blog to get your head up. If you decide to use your own billing department, to get and keep legitimately earned money, you need to react immediately . You (the owner) must take sole responsibility for investigation, interpretation, and the interoffice structure to adapt efficiently to the changes to the O & P insurance claims process.